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About MILK AND BISCUITS

Milk and Biscuits is a British / Chinese brand with an international approach to fashion. It is a family run business  with a soft spot for vintage finds, masculine tailoring and natural materials.  The products are built to last,  not informed by seasonal trends, they can be styled and combined and passed onto others. We firmly believe in the 'Buy Less and Buy Better' policy. Milk and Biscuits has developed over the years into a compelling and ethical brand and each season's collection is created to reflect each of our own individualities and quirks, complimented by the attention to detail and quality of each garment.

We at Milk and Biscuits actively seek a more purposeful approach to everyday dressing, with an emphasis on relaxed and comfortable tailoring and a production focus on sustainable materials. We’re for both children and women who are looking for something unique, refined and functional.

Milk & Biscuits

 

For  any other enquires:
info.milkandbiscuits@gmail.com

 

SUBSTAINABILITY

We are committed to using suppliers and materials that help us reach the goal to become a 100% sustainable and ethical business. We are making clothes for future generations and consider it imperative that throughout the design, sourcing and production process we protect their future. For Autumn | Winter 2020 over 85% percent of the collection is made from either sustainable, natural  or organic fabrics.

HEMP FABRICS
From plants cultivated in the mountains of Northern China: comfortable, breathable and cool to touch. It is one of the strongest natural fibres and it’s anti-bacterial properties along with its resistance to UV rays make is a wonderful fabric for enduring garments and accessories.  The fibre produced from pure hemp is similar to linen in texture. It can also be blended with other natural fibres to create fabrics with the durability of hemp and the softness of cotton or bamboo. Amazingly Hemp also returns 60-70% of the nutrients it takes from the soil.  Not only is hemp gentle on the earth, it also requires very little water, especially when compared to cotton, which, according to Slate uses “about 50 percent more water per season than hemp.” But that’s not all. According to the same article, “When you add processing into the equation, cotton uses more than four times as much water as hemp.”

GOTS certified organic cottons
The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain. Many of our fabrics use GOTS certified cottons, often combined with silk or Hemp fibres.

RECYCLED PET
Reduces landfill by using recycled plastics and water bottles to create new textiles. These textiles created from recycled PET can be continuously recycled with no degradation of quality.

NATURAL FABRICS
Cotton: We have made a conscious effort to use many natural fabrics in our collections as we know these will biodegrade much faster and in a less damaging way than synthetic fibres.

PRODUCTION
We only produce to order plus a modest amount to sell on our own E-commerce channels. We do not make bulk and push to sale or do heavy discounting. This means we do not have inventory issues, we have limited stock and available and once it’s sold out, it’s gone. Buy Less - Buy Better!

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Size Guide

Kids

Shopping for children’s clothes online can be difficult, as sizes do tend to vary from brand to brand. So we decided to keep things very simple here at Milk & Biscuits we stock Extra Small, Small, Medium, Large and Extra large.

Year by year and height these mean the following:

AGE (Year)2-33-45-67-89-1011-1212+
HEIGHT (CM)100110120130140150160
HEIGHT (Inch)39"43"47"51"55"59"62"
SIZEXSSMLXL

We always go for the larger and more roomy cut: as we love to say ‘room to move, and room to grow’. If you have a specific query about any product do email us at customerservice@milkandbiscuits.com and we will be more then happy to measure out the exact sizes of the product, that just means you have to find the tape measure and get your kids to stay still for a few minutes…

Women

We make 4 different sizes for women S / M / L and XL as our cut is slightly oversize silhoutte we include 2 'standard' sizes within each 1 size. For example size S = UK 6-8.

SizeSMLXL
EU34-3636-3838-4040-42
UK6-88-1010-1212-14
USA2-44-66-88-10
中国SMLXL

Detailed measurements can be found on each women's wear garment product description page with specifics for each item and size.

Shipping

We are pleased to ship to the UK and Worldwide and aim to make ordering from us as simple and straight forward as possible.

Once your online transaction has been completed, your order will be confirmed by email within 24 hours. The goods will be shipped within 24 hours, with the exception of orders placed at the weekend which will be shipped the next working day.

The cost of delivery is calculated at the checkout based on the size and weight of the products to be delivered. We use the Royal Mail delivery service and all of our parcels are recorded and require a signature upon receipt.

Please note that import duty and VAT can apply for deliveries outside of the EU. We have no control over these charges and cannot calculate what they might be as customs policies differ widely from country to country.

We aim to provide an efficient and reliable delivery service to customers worldwide. Using Royal Mail and other secure courier services we will ensure your order will be sent to you in the safest and most cost efficient way.

If you have a specific delivery enquiry please email us directly at customerservices@milkandbiscuits.com

 

Returns

All items for return must be returned within 14 days of receipt of the goods. Returns received outside of the above time frames are accepted at the discretion of Milk & Biscuits. Milk & Biscuits will credit back your credit card or credit your bank account, to the value of the cost of your goods purchased. Please note: not including the postage. Please send the goods you wish to return by filling in our returns form that was sent to you with your order. Alternatively, you can find a new one here. Send all items you wish to return to the below address:
Milk & Biscuits, 8 Tappers Close, Topsham, Devon EX3 0DG

Please package up the goods you are returning safely, together with your name, order details and the reason for the return. We advise that you use a tracked or registered mail carrier service for the return, as it is your responsibility to deliver the goods back to Milk & Biscuits.

Please note we can not refund products that have been used, worn, damaged or altered in any way. We reserve the right to refuse returns of items when they do not meet the conditions set out above. If you require a refund, we will credit the purchaser’s card for the sum paid. Refunds will be made within 28 days of the date we receive your returned item(s).

Your statutory rights are not affected by our returns policy.

For further information please contact us on: info@milkandbiscuits.com

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