All items for return must be returned within 14 days of receipt of the goods. Returns received outside of the above time frames are accepted at the discretion of Milk & Biscuits. Milk & Biscuits will credit back your credit card or credit your bank account, to the value of the cost of your goods purchased. Please note: not including the postage. Please send the goods you wish to return by filling in our returns form that was sent to you with your order. Alternatively, you can find a new one here. Send all items you wish to return to the below address:
Milk & Biscuits, 17 Guntower Mews, Rochester, Kent, MEI 3GU
Please package up the goods you are returning safely, together with your name, order details and the reason for the return. We advise that you use a tracked or registered mail carrier service for the return, as it is your responsibility to deliver the goods back to Milk & Biscuits.
Please note we can not refund products that have been used, worn, damaged or altered in any way. We reserve the right to refuse returns of items when they do not meet the conditions set out above. If you require a refund, we will credit the purchaser’s card for the sum paid. Refunds will be made within 28 days of the date we receive your returned item(s).
Your statutory rights are not affected by our returns policy.
For further information please contact us on: firstname.lastname@example.org